Herroepingsformulier

Modelformulier voor herroeping

Vul dit formulier alleen in en stuur het naar ons terug als je de overeenkomst wilt herroepen.

Aan: Valkonofficial, Hilaerdermieden 5, 9027 BB Hijlaard, Nederland, valkonofficial@hotmail.com

Ik/Wij* deel/delen u hierbij mede, dat ik/wij* onze overeenkomst betreffende de verkoop van de volgende producten herroep/herroepen*:

Besteld op*/ontvangen op*: ..............

Naam consument(en): ..............

Adres consument(en): ..............

Handtekening consument(en) (alleen wanneer dit formulier op papier wordt ingediend): ..............

Datum: ..............

* Doorhalen wat niet van toepassing is.

Je mag ook gewoon een e-mail sturen naar valkonofficial@hotmail.com met je ordernummer en de mededeling dat je herroept.

How do I place an order?

Select your product, choose your size, and proceed to checkout. Follow the steps to complete your payment.

Can I change or cancel my order?

Yes, as long as your order has not been shipped yet. Please contact us as soon as possible at valkonofficial@hotmail.com.

I didn’t receive a confirmation email. What should I do?

First, check your spam or junk folder. If you still can’t find it, email us and we’ll resend your confirmation.

Can I return my order for a refund?

Yes. You can return your order within 14 days of delivery for a refund, as long as the item is unworn and in original condition.

What if the size doesn’t fit?

No problem. You can exchange your item once for a different size, free of charge, within 14 days of delivery.

Do I need to return the original item when exchanging?

Yes. The original item must be returned before we ship the replacement.

What if my item arrives damaged or incorrect?

Contact us within 14 days with photos, and we’ll send a free replacement.

How do I request a return or exchange?

Email us at valkonofficial@hotmail.com with your order number and reason for return or exchange.

Do you offer free shipping?

Free shipping on orders over €99.

Shipping cost for orders under €99 is €5,95.

Delivery time: 2–5 business days

Each order is made to order to ensure the highest quality. Once your order has been shipped, you will receive a track & trace code.

how can I contact customer service?

You can reach us via email at valkonofficial@hotmail.com.

Response time

We respond within 24 hours on business days.

My item arrived damaged, incorrect, or faulty. What should I do?

If your item arrives damaged, incorrect, faulty, or not as described, we’ll resolve it immediately.

Please email valkonofficial@hotmail.com with:

• Your order number

• A short description of the issue

• Photos or a video of the damaged or incorrect item

What happens next?

After reviewing your case, you can choose between:

• A free replacement, or

• A full refund

How fast do you respond?

We respond within 24 hours on business days.

About Us – Valkon

At Valkon, we believe clothing is more than something you wear — it’s a statement.

A way to express confidence, identity, and ambition.

Founded with the mission to create stylish, high-quality apparel at an accessible price, Valkon focuses on clean designs, premium comfort, and pieces that fit any lifestyle. Whether you’re working out, relaxing, or stepping out — our clothing is made to move with you.

We are committed to delivering: